Complaints

If you are dissatisfied with our advice or how we arranged your insurance, we would like to hear from you. Your feedback helps us improve and gives us an opportunity to correct any mistakes.

How to make a complaint

Send your complaint to our complaints officer Saman Jabbari at info@qombine.se. Please describe what the complaint concerns and the action you would like us to take.

How we handle it

We investigate complaints carefully and respond objectively and in writing. If we reject your complaint in whole or in part, we explain why.

If you are not satisfied with our response

You have the right to have the dispute heard by a court of general jurisdiction.